Refund Policy
All products and services are non-refundable and non-exchangeable to maintain product integrity. If a product arrives damaged or defective:

• In-clinic: bring the product for an exchange.
   
• Virtual: email lexipureskinvirtuals@gmail.com with photos or videos of the damaged item.
   

Rescheduling Policy
We understand things happen, but frequent rescheduling can delay your progress. To secure your preferred appointment times, we recommend booking multiple sessions in advance. Email Hello@lexipureskin.com to reschedule.

Late Policy
Arrive on time to ensure full service. Late arrivals may result in a shortened treatment, but full payment is still required. Allow extra time for traffic if driving more than 20 minutes.

                                              Cancellation Policy

• 24-hour notice is required to avoid a cancellation fee.
   
• Same-day cancellations: $50 fee.
   
• No-show: $50 fee; outstanding balances must be cleared before booking future appointments.
   

Corrective Program
Designed for clients addressing pigmentation, signs of aging, and overall skin improvement. Treatment frequency is bi-weekly or monthly depending on skin condition.

Maintenance Program

Maintains results from the Corrective Program. Monthly treatments are customized to preserve results and address new concerns.

What’s Included in My First Service

All services include a tailored consult, deep cleanse, skin analysis, extractions, light therapy, and professional exfoliation (e.g., dermaplaning, enzymes, chemical peels).

Why Am I Breaking Out After My Service?

Post-treatment breakouts occur due to accelerated cell turnover. Because acne develops over 90 days, existing acne may surface during this period (“purging”). Your acne protocol will prevent new breakouts that would appear in the following 90 days.

How Do Virtual Consults Work?

Virtual consultations include a review of your skin concerns and creation of a home care regimen. Clients must complete a consultation form and submit photos (left, right, and front) along with current products prior to the appointment. Home care products are sold separately ($150–$300).

Why is it important to commit to a 3-month program?

Corrective and acne treatments work best with consistency and time. Skin cells turn over roughly every 28–45 days, and many skin concerns—like acne, pigmentation, and texture issues—require multiple treatment cycles to see lasting improvement. A 3-month commitment ensures that treatments, home care, and professional guidance align to produce visible, long-term results. Short-term or inconsistent treatment often slows progress and can make it harder to achieve your skincare goals.

Do you offer financing or FSA/HSA options?
Yes! Ask about your options during your appointment to see what works best for you.