Client Policies & Frequently Asked Questions

            Please review the following policies and FAQs before booking an     appointment, purchasing products or services, or enrolling in a package or   membership. By booking with LexiPureSkin Aesthetics, you acknowledge 

and agree to the policies outlined below.

           All communication outside of appointments must be directed to 

                     404-990-5488 via text or lexipureskin@gmail.com.

Messages received outside of administrative hours will be responded to during the next available administrative period. Please allow adequate time for a response when reaching out regarding scheduling, appointments, treatment questions, or other business-related matters. Clients are responsible for regularly checking their email. Important information regarding appointments, treatment plans, aftercare, product recommendations, and other updates may be communicated by email. Failure to review these communications may affect your treatment experience and results.

• Packages must be used within the timeframe specified at the time of purchase.
• Package services cannot be extended beyond the original purchase timeframe.
• If a package appointment needs to be rescheduled, the service may still be redeemed as long as the rescheduled appointment falls within the original package redemption window.
• Unused packaged services expire once the applicable redemption time frame has ended.

• All memberships require a 3-month minimum commitment.
• After the initial 3-month commitment has been fulfilled, membership cancellation requires 30 days' written notice.
• Membership credits do not roll over from month to month. Any unused treatment credit expires at the end of its applicable billing period.
• Membership benefits and credits are subject to the terms of the specific membership selected.

          A 48-hour notice is required for all rescheduling requests.

• Requests made with less than 48 hours' notice may be subject to a fee.
• Frequent rescheduling may limit availability for future booking times.
• All rescheduling requests must be submitted through lexipureskin@gmail.com.

For package clients, a rescheduled appointment may still be redeemed as long as it falls within the original package redemption time frame.

For membership clients, unused credits remain subject to the applicable membership billing period and do not roll over into the following month.

                    A strict 10-minute grace period is enforced.

• Clients arriving within the 10-minute grace period may receive a shortened service if the appointment can still be accommodated.
• After 10 minutes, entry will not be permitted.
• The door will be locked and the intercom will not be answered.
• The appointment will be considered a same-day cancellation.
• A $50 fee will be charged.

                                    No exceptions will be made.

A 48-hour notice is required for all cancellations.

• Cancellations made with less than 48 hours' notice may be subject to a fee.
• Same-day cancellations are subject to a $50 fee.
• No-shows are subject to a $50 fee.
• Any outstanding balances must be paid before a future appointment can be booked.

For package and membership clients, cancellations and missed appointments remain subject to the applicable package or membership terms.

If a product arrives damaged or defective, please follow the appropriate process below.

In-Clinic Purchases
The product must be brought into the clinic for inspection. If the product is confirmed to be damaged or defective, an exchange may be provided.

Virtual Orders
Email lexipureskinvirtuals@gmail.com with photo or video documentation of the damaged or defective product.

     The Corrective Program is a 12-week customized skin health program designed to strengthen and restore the skin barrier while addressing concerns such as acne, hyperpigmentation, acne scarring, and age management.

Treatments may be scheduled bi-weekly or monthly, depending on your individual skin condition and goals.

Each program is customized and tailored to the individual. Professional treatments and home-care recommendations may change throughout the program based on your skin's condition, progress, and response to treatment.

Consistent home care is an essential part of the corrective process. Clients are expected to follow their recommended home-care regimen and the esthetician's guidelines throughout their program to support the success of their treatment.

At the completion of the initial 12-week commitment, additional professional treatments or continued corrective care may be recommended based on the client's skin condition, progress, and ongoing goals.

Photos may be taken during each appointment for client documentation and treatment tracking purposes. These photos are an important part of your client file and allow LexiPureSkin Aesthetics to objectively monitor your skin's condition, track your progression, compare results over time, and make informed adjustments to your treatment plan when appropriate.

Documentation photos are taken with the intent of supporting your individual treatment journey and will be stored securely within your client file.

Your first service begins with a personalized consultation and skin assessment. We will discuss your skin concerns, current routine, treatment history, and goals before determining the most appropriate treatment for your skin.

Your service may include a combination of:

• Deep cleansing
• Skin analysis
• Extractions
• Light therapy
• Professional exfoliation
• Dermaplaning
• Enzyme treatments
• Chemical peels

              Your treatment is never one-size-fits-all. The modalities used will be selected based on your skin's condition and what it can safely tolerate at 

the time of your appointment.

The Corrective Program is a 12-week customized skin health program designed to strengthen and restore the skin barrier while addressing concerns such as acne, sensitized skin, texture, dullness, hyperpigmentation, acne scarring, and age management.

Treatments may be scheduled bi-weekly or monthly based on your individual skin condition and goals.

Each program is customized to the individual, and both professional treatments and home-care recommendations may change as your skin progresses.

Skin correction takes time. A consistent treatment plan allows your skin to progress through multiple treatment cycles while giving your esthetician the opportunity to monitor how your skin responds and make adjustments when needed. The 12-week commitment provides the time needed to establish consistency with professional treatments and home care rather than relying on a single treatment to address a long-term concern.

Clients are expected to follow their recommended home-care regimen and the esthetician's guidelines throughout their program.

Home-care recommendations may change throughout your program as your skin's needs change.

                                           Not necessarily.

Your skin is continuously changing, so your treatment plan may be adjusted throughout your program based on your skin's condition, progress, and tolerance.

The goal is not to perform the same treatment repeatedly, but to provide your skin with what it needs at each stage of the corrective process.

Breakouts following a professional treatment can happen for several reasons, including existing congestion coming to the surface, changes in the skin following treatment, or increased cell turnover. It takes 90 days for a lesion to form, professional exfoliation speeds up the process

Not every breakout following a treatment is considered "purging," and purging does not occur with every treatment.

If you experience an unexpected reaction or have concerns following your service, contact LexiPureSkin so your skin can be properly assessed and your home-care routine or treatment plan can be adjusted if needed.

                   Additional services may be recommended when 

            necessary based on your individual skin condition and goals.

Before your consultation, you must:

1. Complete the consultation form.
2. Submit clear photos of the front, left, and right sides of your face.
3. Provide a list or photos of your current skincare products.

Your recommended home-care products are purchased separately. Initial home-care regimens typically range from $150–$300, depending on your individual needs.

By booking an appointment, purchasing products or services, or enrolling in a package, program, or membership with LexiPureSkin Aesthetics, you acknowledge that you have read, understand, and agree to the applicable policies outlined above.